The value of a mature digital platform resides not only in solutions a company delivers, but also in how it delivers its differentiating features to the end users. Intentional bias towards enhancing customer experience should be at the heart of all platform offerings and omnichannel solutions.
maven
noun [mey-vuh n] \ˈmā-vən\
: one who is experienced or knowledgeable : virtuoso : expert
guild
noun [gild] \ˈgild\
: an association of people for mutual aid or the pursuit of a common goal
: a collective : fellowship